What to do if you have an accident
Check the quick reference guide in the glovebox of your vehicle if you have a crash.
All departments and agencies must use the insurance repairer network if repairs are required.
If you have a claim from an incident prior to 1 July 2018, please contact CGU.
If you have a claim from an incident from 1 July 2018, please contact Zurich.
Contacting Zurich
For more information on the Zurich Motor Claims Management, view the manual below.
Use the VicFleet Zurich insurance claim form below when making a claim.
Email Zurich Insurance motor.claims@zurich.com.au
Note: For vehicles funded through the VicFleet finance lease facility, there is no excess to be paid for the repairs. Zurich Insurance will bill VicFleet direct.
For all other vehicles, the excess is to be paid to the repairer or Zurich Insurance by the department or agency.
Contacting CGU
Use the VicFleet insurance claim form below.
Email CGU Insurance motorfleetclaims@CGU.com.au
Note: For vehicles funded through the VicFleet finance lease facility, there is no excess to be paid for the repairs. CGU Insurance will bill VicFleet direct.
For all other vehicles, the excess is to be paid to the repairer or CGU Insurance by the department or agency.