What to do if you have an accident
Check the quick reference guide in the glovebox of your vehicle if you have a crash.
All departments and agencies must use the CGU Insurance repairer network if repairs are required.
Contacting CGU
Use the VicFleet insurance claim form below.
Email CGU Insurance motorfleetclaims@CGU.com.au
Note: For vehicles funded through the VicFleet finance lease facility, there is no excess to be paid for the repairs. CGU Insurance will bill VicFleet direct.
For all other vehicles, the excess is to be paid to the repairer or CGU Insurance by the department or agency.
VicFleet claim form
(PDF 201.96 KB)