Red tape issue
Licensees and staff selling, offering or serving liquor under general, on-premises, late night and packaged liquor licences are required to undertake face-to-face RSA training. All licensees subject to the RSA training requirement are required to maintain a hard copy RSA training register that contains the names of the licensee and all serving staff, copies of their RSA certificates and specified other information. This register is required to be readily accessible and available for inspection, which may occur at any time the premises are open. This can be cumbersome and costly to access when the premises are busy (e.g. Saturday nights). There may be electronic ways to verify that staff and licensee RSA certificates are up to date.
On 17 March 2017, the Victorian Commission for Gaming and Liquor Regulation (VCGLR) advised that Responsible Service of Alcohol (RSA) program registers can now be supplied and produced electronically at all liquor venues that are subject to the RSA training requirement.