Complaints management framework

Overview

DTF's Complaints management framework gives DTF suppliers surety that there is a mechanism in place to raise concerns about a particular procurement activity.


The Department’s Complaints Management Framework demonstrates the commitment DTF places in the conduct of procurement and its interactions with the market. The complaints management system gives DTF suppliers surety that there is a mechanism in place to raise concerns about a particular procurement activity.

Complaints will be handled in a consistent, fair and transparent manner in the following way:

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All complaints submitted to the CPO will be reported annually to the VGPB for publication in the VGPB Annual Report.